Integrated Facilities Management (IFM) in the Portfolio Services Centre (PSC) helps real estate teams to navigate the challenges presented by a constantly changing and increasingly digital world.
Our services work in harmony with operational “in the field” teams and increase effectiveness across portfolios. The PSC IFM team provides the finance and help desk solutions that complement the operational delivery which enhances coordination and first touch resolution between client and facility managers.
We empower our team to ensure your solutions are professionally supported by technology and enable you provide innovative global solutions based on data.
The Help Desk manage large volumes of calls from across EMEA and speak up to eight languages. They ensure continuous collaboration within GCI.
How We Can Help
We will assist you with environmental objectives by tailoring our comprehensive multi-faced programme to your specific needs. Considering all aspects of the day-to-day occupation to maximise the service delivery efficiently throughout your asset life-cycles. We can provide compliance systems to control the management of suppliers and maintenance.
Through KPI management we can manage the supply and delivery of services and repair, looking after troubleshooting or negotiations and many more.
Our procurement programmes leverage the global portfolio to achieve cost effective goods and services through benchmarking and buying power experience. We possess expertise and knowledge across a wide range of countries and use this to identify and procure the best-in-class partners or suppliers for our diverse client portfolio.
Budgeting & Financial management
We provide financial modelling and reporting to guide your facility whilst budgeting and monitoring costs in real time through a range of budgeting models to match your financial systems. To give you a transparent financial picture our financial tool Yardi will provide end to end solution for budgetary and forecasting needs.
If cost savings are your objective, we will help you achieve this by identifying the specific delivery or expense category that yield the greatest savings. We will manage your financial data by leveraging supplier pricing and qualifying each request.
To show a structured, trackable way of managing the planned and reactive maintenance our cutting-edge technology platform and data analysis will help you reduce costs, increase efficiency, and provide 24/5/365 access to real-time management information to track and monitor your entire portfolio.
Experience and resources
Our IFM service manages 870+ million square feet, and completes more than 85,000 work orders per year. Our clients include some of the world’s most prominent businesses and organisations in all sectors.